24/7 Support Center
Get instant help with Crazy Time, casino bonuses, payment issues, and more. Our expert team is available 24/7 in Bengali and English.
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Live Chat
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Send detailed questions or issues via email. Best for complex problems that need thorough explanations.
Phone Support
Call us directly for urgent issues or if you prefer speaking to someone. Available in Bengali and English.
⥠Quick Help
Find instant answers to the most common questions about Crazy Time and casino gaming.
ð§ Common Issues & Solutions
Quick fixes for the most common problems players face.
Quick Solutions:
- Check your internet: Ensure you have stable 3G/4G/WiFi connection
- Clear browser cache: Delete cookies and cached data
- Try different browser: Use Chrome, Firefox, or Safari
- Disable ad blockers: Some ad blockers interfere with live games
- Update your browser: Use the latest version for best performance
Still not working? Contact our support team with your device and browser details.
What to do:
- Wait 5 minutes: bKash/Rocket deposits usually take 1-5 minutes
- Check transaction status: Verify the payment was successful in your mobile wallet
- Refresh your account: Log out and log back in to refresh balance
- Check transaction history: Look for pending transactions in your casino account
- Contact support immediately: Provide transaction ID and screenshot
Important: Keep your transaction receipt/SMS as proof of payment.
Check these first:
- Minimum deposit: Ensure you deposited the required minimum amount
- Bonus code: Check if you entered the correct bonus code during deposit
- Eligibility: Verify you meet all bonus requirements (new player, country, etc.)
- Manual activation: Some bonuses need manual activation in account settings
- Time limits: Check if the bonus offer has expired
Still missing? Contact support with your deposit details and bonus code used.
Typical withdrawal times:
- bKash/Rocket/Nagad: 1-6 hours
- Bank transfer: 1-3 business days
- First withdrawal: May take 24-48 hours for verification
If it's taking longer:
- Check verification status: Ensure your account is fully verified
- Review withdrawal limits: Check if you exceeded daily/weekly limits
- Confirm payment method: Use the same method you deposited with
- Contact support: Provide withdrawal reference number
Reset your password:
- Go to login page: Click "Forgot Password" link
- Enter your email: Use the email address you registered with
- Check your email: Look for password reset email (check spam folder)
- Click reset link: Follow the instructions in the email
- Create new password: Use a strong, unique password
No email received? Contact support with your username and registered email address.
Improve mobile performance:
- Check internet speed: Ensure you have stable 3G/4G/WiFi
- Close other apps: Free up memory by closing unused apps
- Clear browser cache: Delete stored data and cookies
- Lower video quality: Reduce stream quality in game settings
- Restart your device: A simple restart often fixes performance issues
Minimum requirements: Android 5.0+ or iOS 11.0+ with 2GB RAM
ð Support Categories
Get specialized help based on your specific needs.
Game Support
- How to play Crazy Time
- Game rules and strategies
- Technical game issues
- Bonus game explanations
- RTP and odds questions
Payment Support
- bKash/Rocket/Nagad deposits
- Withdrawal processing
- Payment method issues
- Transaction problems
- Currency conversion
Bonus Support
- Bonus claiming issues
- Wagering requirements
- Bonus terms explanation
- Promotional codes
- VIP program questions
Account Support
- Account verification
- Password reset
- Security concerns
- Profile updates
- Account restrictions
Technical Support
- Mobile app issues
- Browser compatibility
- Connection problems
- Performance optimization
- System requirements
Responsible Gaming
- Setting deposit limits
- Self-exclusion options
- Gaming addiction help
- Time management tools
- Support resources
ð Send Us a Message
Can't find what you're looking for? Send us a detailed message and we'll get back to you within 2 hours.
ð Before You Send:
- Check our FAQ section for quick answers
- Include your username (if you have an account)
- Provide screenshots for visual issues
- Mention your device and browser type
- Include transaction IDs for payment issues
â° Expected Response Times:
- Critical: Within 30 minutes
- High: Within 1 hour
- Medium: Within 2 hours
- Low: Within 4 hours